Refund policy

No Return & No Refund Policy

At Western Preloved, all sales are final. Due to the unique and limited nature of our preloved clothing, we do not accept returns, exchanges, or refunds once an order has been placed.

Please carefully review the product description, size, measurements, fabric details, condition, and photos before placing your order.

Understanding Our Product Condition

Every preloved item is carefully inspected before being listed on our website. We make our best effort to accurately describe the item's condition, including any noticeable flaws or signs of previous use.

Before purchasing, we recommend reading our guide to understand what we mean by Excellent Condition:

What Does “Excellent Condition” Mean at Western Preloved?

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery so we can review the issue and assist you accordingly.

To help us process your request, please provide:

  • Clear photos/videos showing the issue with the item

  • Clear photos of the packaging as received

  • Your order number

  • A brief description of the issue

Our team will review the provided information and determine the appropriate resolution.

If the item is confirmed to be incorrect or has a major defect that was not disclosed in the product description, we may offer a suitable resolution, which may include a replacement, exchange, or refund, at our discretion.

Claims submitted after 48 hours of delivery may not be eligible for review.

Preloved Clothing Disclaimer

Please remember that preloved clothing may naturally show minor signs of previous use, such as slight fabric variations, very minor imperfections, or other characteristics associated with previously owned garments.

These characteristics are not considered defects when they are disclosed in the product description or are reasonably consistent with the item's stated condition.

We encourage you to carefully review all photos, measurements, descriptions, fabric information, and condition details before placing your order.

Non-Returnable & Non-Refundable Items

All items purchased from Western Preloved are non-returnable and non-refundable, including:

  • Preloved clothing

  • Sale and discounted items

  • Promotional or clearance items

  • Gift cards

  • Personalized or customized items

Before You Place Your Order

Because every preloved item is unique and usually available in limited quantities, please make sure you are satisfied with the item's:

  • Size and measurements

  • Condition

  • Color

  • Fabric

  • Style

  • Product description

  • Photos

If you have any questions about an item, please contact us before placing your order. Our team will be happy to provide any additional information available.

Contact Us

If you believe you have received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

📧 Email: support@westernpreloved.pk
📲 WhatsApp: +92 323 1623579

Please include your order number, photos/videos, and a clear explanation of the issue when contacting us.

Thank you for shopping with Western Preloved and supporting sustainable fashion. ♻️🤍