Privacy policy

Last Updated: August 9, 2026

At Western Preloved (westernpreloved.pk), we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and how we protect your information when you visit our website, place an order, or communicate with us.

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and provide our services.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

Personal Information

  • Full name

  • Shipping and billing address

  • Phone number

  • Email address

  • Order and transaction details

  • Information you provide when contacting customer support

Payment Information

Payment information may be collected and processed by Shopify and/or our third-party payment providers.

We do not intentionally store your complete credit or debit card details on our own systems. Payment information is handled according to the security and privacy practices of the applicable payment provider.

Device & Website Information

When you browse our website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Cookies and similar technologies

  • Website usage and interaction data

This information helps us operate, secure, and improve our website.

How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Send order confirmations and updates

  • Provide customer support

  • Respond to questions and requests

  • Process payments through applicable payment providers

  • Prevent fraud, abuse, and unauthorized activity

  • Maintain and improve website security

  • Improve our products, services, and website experience

  • Understand how customers use our website

  • Send promotional or marketing communications when you have opted in or where otherwise permitted by law

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the communication.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.

Shopify and certain third-party services used on our website may also use cookies or similar technologies for analytics, security, advertising, and other functionality.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

How We Share Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our business and fulfill your orders. These may include:

  • Shopify, which provides our e-commerce platform

  • Payment processors and payment service providers

  • Shipping and courier companies responsible for delivering your orders

  • Website, analytics, security, or technology service providers

  • Legal, regulatory, or government authorities when required by applicable law

We only share information where reasonably necessary for the relevant service, business purpose, legal requirement, or security purpose.

Third-Party Services & Links

Our website may use third-party services and may contain links to third-party websites, platforms, or services.

These third parties may have their own privacy policies and terms. We are not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing the privacy policies of any third-party service before providing them with personal information.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

How Long We Keep Your Information

We may retain personal information for as long as reasonably necessary to:

  • Fulfill orders and provide services

  • Maintain business and transaction records

  • Resolve disputes

  • Provide customer support

  • Comply with legal, tax, accounting, and regulatory requirements

  • Prevent fraud and maintain security

When personal information is no longer required for these purposes, it may be deleted or securely disposed of where reasonably possible.

Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information, where legally permitted

  • Ask questions about how your information is collected or used

  • Withdraw consent for certain communications, where applicable

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before processing certain requests.

Marketing Communications

If you choose to subscribe to our promotional communications, we may send you information about:

  • New arrivals

  • Products and collections

  • Special offers

  • Promotions

  • Updates from Western Preloved

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email.

Please note that you may still receive essential communications related to your orders, such as order confirmations, shipping updates, or other transactional messages.

Children's Privacy

Our website is not intended for children to provide personal information independently.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

When we make changes, we will update the "August 9, 2026" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

📧 Email: support@westernpreloved.pk

📲 WhatsApp: +92 323 1623579

You can also contact us through our website for privacy-related questions or requests.

Western Preloved
Pakistan
Website: westernpreloved.pk